Instead of using expensive off-the-shelf surveys or relying on a poorly worded survey, read Making Surveys Work for Your Library and design your own that collect actionable data. * Create practical surveys you can use immediately in your professional work * Design effective survey questions that will give you the information you need * Develop a survey with a clear objective * Model your surveys on sample surveys and questions.

Giesecki (dean of libraries, U. of Nebraska-Lincoln) offers library managers practical and innovative strategies geared toward setting goals for the department and delivering first-rate library services. Mentoring, team-building, decision making, taking charge, and working and communicating with staff at all levels are among the secrets she reveals.